Last Updated: July 2026 The Cape Town Property Group (Pty) Ltd Website: https://thecapetownpropertygroup.com
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These Terms and Conditions explain your rights and responsibilities when you use our website, services, or interact with The Cape Town Property Group. We wrote them in clear, plain language to make them easy to understand, as required by South African law.
1. Introduction and Acceptance of Terms
1.1 Who We Are
The Cape Town Property Group is a South African real estate company based in Cape Town. We help people buy, sell, rent, and manage properties in the Western Cape and surrounding areas. Our team has years of local market experience and follows all relevant property and consumer laws.
1.2 Agreement to These Terms
By visiting our website, using our services, or contacting us, you agree to these Terms and Conditions. If you do not agree, please do not use our site or services.
We may update these terms from time to time. We will post the new version on this page with the “Last Updated” date. Your continued use of the site means you accept the changes.
2. Our Services
2.1 Property Services
We offer property listings, valuations, sales, rentals, and management services. All actual transactions happen through formal agreements with our team, not just through the website.
2.2 Website Content
Our website provides general information about properties, market trends, and our services. This information is for guidance only and does not create a binding contract until we sign a formal agreement.
3. User Conduct and Responsibilities
3.1 Permitted Use
You may use our website for lawful purposes, such as browsing listings, contacting us, or requesting information. You must be at least 18 years old or have legal capacity under South African law.
3.2 Prohibited Activities
You agree not to:
- Copy, modify, or distribute our content without permission
- Use the site for illegal purposes or to harm others
- Upload viruses, spam, or harmful material
- Attempt to gain unauthorized access to our systems
- Post false or misleading property information
We may suspend or block your access if you break these rules.
4. Intellectual Property
All content on our website — including text, images, logos, property photos, and designs — belongs to The Cape Town Property Group or our licensors. South African copyright and trademark laws protect it.
You may view and print pages for personal use only. You need our written permission for any other use.
5. Privacy and Data Protection
5.1 Our Commitment
We take your privacy seriously. We comply with South Africa’s Protection of Personal Information Act (POPIA) and, where applicable, the EU’s General Data Protection Regulation (GDPR) for users in the European Economic Area.
5.2 Information We Collect
We may collect:
- Contact details (name, email, phone)
- Property preferences and search history
- Device and browsing information (via cookies)
- Information you provide when inquiring about properties
5.3 How We Use Your Information
We use your data to:
- Respond to your inquiries
- Provide property services
- Improve our website and services
- Comply with legal obligations
We do not sell your personal information.
5.4 Your Rights
Under POPIA and GDPR (where applicable), you have rights to:
- Access your personal data
- Correct inaccurate information
- Request deletion (with some exceptions)
- Object to certain processing
- Withdraw consent
Contact us at the details below to exercise these rights. We aim to respond within 30 days.
5.5 Cookies and Tracking
Our site uses cookies for functionality and analytics. You can manage preferences through your browser settings. We respect global privacy standards.
See our full Privacy Policy for more details.
6. Disclaimers and Warranties
6.1 No Guarantees on Property Information
Property details, prices, and availability can change quickly. We do our best to keep information accurate but do not guarantee it is always complete or up to date. Always verify important details directly with us or professionals.
6.2 Website Availability
We work hard to keep the site running smoothly, but we do not guarantee uninterrupted access. We are not liable for temporary downtime due to maintenance or technical issues.
6.3 Third-Party Links
Our site may link to other websites. We are not responsible for their content, privacy practices, or services.
7. Limitation of Liability
To the maximum extent allowed by South African law (including the Consumer Protection Act), The Cape Town Property Group is not liable for:
- Any indirect, special, or consequential damages
- Losses from reliance on website information
- Issues arising from user errors or third-party actions
Our total liability will not exceed the value of any specific service fee you paid us, where applicable.
This does not limit liability for death, personal injury, or fraud where the law does not allow it.
8. Consumer Rights under South African Law
We fully support your rights under the Consumer Protection Act (CPA). This includes:
- The right to fair, just, and reasonable terms
- Protection against unfair contract terms
- Clear information in plain language
- The right to cancel certain agreements within cooling-off periods where applicable
If any term in this document is unfair under the CPA, it will not apply.
9. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of South Africa. You agree that the courts in Cape Town, Western Cape, have jurisdiction for any disputes.
We encourage resolving issues directly with us first. Contact us before starting legal action.
10. Changes to These Terms
We may update these Terms to reflect changes in our services, laws, or best practices. We will notify you of significant changes by posting them here and, where practical, by email or site notice.
11. Contact Us
If you have questions about these Terms, please contact us:
The Cape Town Property Group Email: in**@**********************up.com Phone: [Contact number – update as needed] Address: [Cape Town address – update as needed]
We are committed to transparency and helping you understand your rights and our services.
Thank you for choosing The Cape Town Property Group. We look forward to assisting you with your property needs in Cape Town and beyond.
This document aims to comply with relevant provisions of the Consumer Protection Act, Electronic Communications and Transactions Act, POPIA, and applicable international standards like GDPR for cross-border users. It is not a substitute for professional legal advice. For specific transactions, consult our formal agreements.
